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  Wholesale Japan Wigs >>Frequently Asked Questions

FAQ
1. How can I get the samples?
2. How much the courier charges will be for the samples?
3. How can I get your Quotation Sheet?
4. How to place an order?
5. Can you arrange the transportation for us?
6. What’s your usual payment term for orders?
7. How can we get your monthly new products announcement?
8. I just want to buy a few pieces of your products, what to do?
9. Would you like to know more valuable information about us? Do you any suggestions about our service? NOW you can chat with us on line.

1. How can I get samples?

We can supply some free samples (total value under 10 US dollars) if you have a DHL, TNT, UPS or FedEx account or other courier freight collectable account and agree to pay the courier freight.
If the total value of samples is more than 10 US dollars, we’d like to ask you to pay for the samples and courier freight. We will send the samples to you after receipt of your payment.
If you don’t have courier account, you are expected to pay for the courier cost via Paypal or T/T

2. How much the courier freight will be for the samples?

Courier freight depends on the quantity, weight and carton size and your area. Our courier agent will save you 20% total courier charges because we have a long-termed agreement. However, you also can use your courier company.

3. How can I get your Quotation Sheet?

Please send us your inquiry with our item number by email or fax, we will offer you our price list, offer sheet and order information in one working day.

4. How to place an order?

Please send us your purchase order by email or fax. We’ll send you a Proforma Invoice for your order . you advise the following information:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method (by courier, by air or by ocean container)
* Product information - model numbers, quantity and price term we reach to
* Delivery time required
* Payment you accept
* Forwarder’s contact details if necessary

5. Can you arrange the transportation for us?

Yes. We can arrange sea shipment, air freight or courier transportation.

6. What’s your usual payment term for orders?

*T/T (Wire transfer) 30% as deposit, and T/T 70% balance before the delivery.

7. How can we get your monthly new products announcement?

Please join our mailing list.

8. I just want to buy a few pieces of your products, what to do?

Sorry, we are manufacturer and exporter only. We don’t accept retail order.

9. Would you like to know more valuable information about us? Do you have any suggestions about our service? NOW you can chat with us on line.

1.) Get your Skype messenger ready
2.) Add our Skype:shanghairocawear Or Email:joy@japanwig.com
3.) With it, you are sure to enjoy the prompt response and professional service from our sales manager, who shall talk with you online about the Price, Packing Details, Delivery, Payment, Import & Export, Market Conditions and etc.

Can you ship to my country?

We can ship to all the countries around the world via  DHL or EMS,Fedex,UPS and

other Express.


How much is the postage to my country?

The Postage depends on your located country and the weight of the package.

 

How long it will take for the shippping to my country?

Usually,it will take 3-5 business days to arrive via Express,and it will take 7-10

working days to arrive via Postal delivery.


Are there any extra taxes for the custom?

No,there won¡¯t be extra taxes for the custom.We always mark on the package that

the value of the packeage is less than 80 USD,most of the countries won¡¯t charge

extra taxes for the value.


How can I track the whole shipping process?

We will send you a tracking number and Express Company Website after the

shipping of your order,you can track the whole shipping process on the website.

For more informations,please turn to the shipping Page on our site.

 

Could I send back the items for repairing?

Yes,of course you can.We won¡¯t charge any fees for the repairing,what you have to

pay is the shipping cost.


How to OEM?

If you want OEM,please contact the sales department.

Email:joy@japanwig.com We will get touch with you as soon as possible

as we could.


How to stop my order and refund my remittance or change design?

please send a Email to us before the Express delivery and state your request. and if

do refund ,we will send back your money within 2-3 working days. please note it .


Work Time:GMT 0:00-GMT 9:30


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